Welcome to sequoiagoingsshop.com! To help you better understand our services and products, we have compiled some frequently asked questions and their answers. If you have other questions, please feel free to contact us.
- What types of pet products do you provide?
We provide a variety of pet products, including pet toys, hygiene products, and household products. Whether it is cats, dogs, birds or other small animals, we can meet your needs. - How is the quality of your products?
We attach great importance to the quality of our products. All products are strictly screened and are confident that they can provide a safe and high-quality experience for pets. We work with many well-known brands to ensure that every product meets the highest standards. - How to place an order?
You can easily place an order through our website. Browse the products, select the items you need, add them to the shopping cart, and follow the prompts to complete the checkout process. You can also register an account for future purchases. - What payment methods do you provide?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, etc. Your payment information will be encrypted and protected through a secure payment processing platform. - How long does it take to ship?
Orders are typically processed and shipped within 2 business days. Specific delivery times may vary depending on location and the shipping method selected. You will see an estimated delivery time during checkout. - How do I track my order?
Once your order is shipped, we will send you tracking information via email. You can use this information to track your package on the logistics company’s website. - Do you have a return policy?
Yes, we do. If you are not satisfied with your purchase, you can request a return within 14 days of receiving the item. Please ensure that the item is unused and in its original packaging. Please refer to our Return Policy page for the specific return process and related fees. - Who should I contact if I have other questions?
If you have any other questions or need further assistance, please feel free to contact us by email at sequoiagoings@sequoiagoingsshop.com or call our customer service number 7629019895. Our customer service team will be happy to assist you.
