Thank you for choosing sequoiagoingsshop.com to buy pet supplies! We are committed to providing high-quality products for you and your pet. If you are not satisfied with your purchase, here is our refund policy:
- Refund Request Time
If you find any problems with the product after receiving it, you can request a refund within 14 days. Refund requests after 14 days will not be entertained. - Refund Conditions
The product must be unused, unopened, and come with the original packaging and all accessories. Refund requests will not be approved for opened or used products.
If the product is not good (such as damaged, defective or wrongly shipped), we will provide you with a full refund or replacement service. - Refund Process
Request a refund: Please email sequoiagoings@sequoiagoingsshop.com with your order number and the reason for the refund.
Return Instructions: We will provide you with a return address and specific instructions after confirming your refund request.
Returning items: Please return eligible items to the specified address. You are responsible for the return shipping costs unless the reason is our fault.
Refund Processing: Once we receive the returned item and confirm that it is eligible for a refund, we will process your refund as soon as possible. Refunds will be issued to your original payment method and may take up to 2 business days to process. - Exceptions
The following items are not eligible for refunds:
Specially customized items
Perishable items (such as pet food and treats)
Promotional or discounted items other than those with quality issues - Contact Information
If you have any questions or need further assistance during the refund process, please feel free to contact our customer service team:
Email: sequoiagoings@sequoiagoingsshop.com
Phone: 7629019895
Thank you for your support of sequoiagoingsshop.com! We look forward to providing more quality services and products for your pets.
